Customer Service

ORDERING:

Items shown on the website are available for immediate purchase and delivery.  You can order by using the shopping cart in the website, or by telephone. Please make sure that you have the jewelry item number and item name when ordering by phone. You may not cancel your order after payment has been received. We can also accept special orders by e-mail or by phone.

If you need more information about any of the items before purchase, please do not hesitate to e-mail or call me.

PAYMENTS:

Any online item can be purchased by money order or through PAYPAL services. PAYPAL will only accept Visa, Master Card, American Express, and Discovery credit cards. Credit card orders are automatically processed once an order is placed. California sales tax will be added to your purchases automatically wne using PAYPAL services. For money order purchases, please add the required sales tax.

SHIPPING:

Items are normally shipped within 5 days after receipt of order and after payment confirmation are received. We will ship by US Postal Service (USPS-First Class) unless other shipping option is specifically requested. If you do not receive your package within 10 days of the date of purchase, it will be your obligation to immediately notify us so we can track your order. Sorry, we cannot ship to P.O.Boxes.

Shipping/Insurance Guidelines is shown below:

ORDER AMOUNT (in dollars)
SHIPPING COST (in dollars)
Up to 25.00
Add 5.95
25.01 - 45.00
Add 7.95
45.01 - 65.00
Add 8.95
65.01 - 95.00
Add 10.95
95.01 - 150.00
Add 12.95
150.01 - 200.00
Add 14.95
Over 200.00
Free

RETURN POLICY:

We will not accept returns or refunds of any purchased item, except when damaged during shipment. Items are carefully packaged inside protective jewelry box but unfortunately, accidents do happen; therefore we request all our customers to please notify us immediately when items are received damaged. Shipping charges for any returned items are the sole responsibility of the customer.

SECURITY POLICY:

Making purchases online with us is 100% safe. We use an industry standard technology known as Secured Socket Layer (SSL) to protect confidential information. All information collected is for company purposes only and will not be sent to any third party.

CUSTOMER COMMENTS:

Please send me your comments and suggestions at any time about our products and presentation so we can better serve you.

 

Continue
Categories
Bracelets (79)
Earrings (70)
Necklaces (93)
Pendants (45)
0 items
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search